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Return Policy
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Return Policy
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Transparency, quality and service are key attributes of our mission that make up the foundation of Cell Code Nutrition. We believe in our products and enjoy using them on a daily basis. If you are not completely satisfied with a product you have purchased from www.cellcodenutrition.com, Cell Code Nutrition is happy to accept returns on unopened non-perishable merchandise within 15 days of purchase.
There will be a 15% restocking fee on all returned items. We will credit back the amount, minus the restocking fee, to the card that you used to purchase the product(s). Supplements that have been opened (seal broken) may NOT be returned for credit or a refund. Refunds will be given on items only and excludes shipping or any other handling charges.
For instore purchases receipt required for returns.
RETURN PROCESS: All incoming returns are tracked and anticipated, so before sending a shipment back to us we ask that you contact our customer support team with the details of your inquiry. If you send an item back without contacting our support we will be unable to issue you a refund. Once approved by our support team, returns can be sent back to our warehouse at:
3216 Judson Street
Suite A
Gig Harbor, Washington, 98335
If Cell Code Nutrition has made a mistake during the packaging of your order, a return label will be sent to you free of charge. For all other returns, shipping costs (packaging and postage fees) are the responsibility of the customer.
Once the shipment is received by our team, we will be able to issue you a refund for the subtotal of your order. This means we will refund you what you paid for the product(s) deducting any discounts used for the purchase. If you send in a package that is unidentifiable, we will be unable to refund you, so be sure to have the name the order was placed under visible in or on the package, along with your order number.
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